What is a Claimed facility (production location) on OS Hub?

Owners and senior managers can claim their production locations on OS Hub by submitting information that allows the OS Hub team to confirm the production location’s name and address AND that the person claiming the production location is affiliated with it. Once a claim is approved, additional details, including Parent company, Description, Facility type, Minimum order quantities (MOQ), Sector, Product types, Number of workers, Contact Information, etc., can be displayed on the OS Hub profile. All data contributed by the claimant will have the “claimed” icon displayed next to it.

Why claim your facility(ies) on OS Hub:

• Build trust with new and existing customers by sharing data openly: OS Hub provides one easy, accessible page that new and current customers can find.
• Only fill out your information once: Customers and service providers can get your base information from Open Supply Hub, reducing the number of questionnaires you're asked to fill out.
• Make it easy for customers to work with you: With growing ESG and due diligence legislation, companies want to work with suppliers who are open and easy to get information from. Sharing data on OS Hub shows you're that kind of supplier.
  

How to Claim your facility(ies)

Once you find your profile/add your facility to the platform (check our Quick Facility Guide for details), you can claim it. This allows you to take ownership of your facility profile and add extra information about your site. This needs to be done on a facility-by-facility basis, so you need to claim each of them. You will be asked to complete two short steps to verify your identity and company, which should take no more than 5 minutes. Once your claim has been verified, you will be able to add additional data points.

1. Go to the profile you wish to claim and click “I want to claim this production location” at the top of the screen. In order to submit a claim request, you must be an owner or senior manager of the production location.

2. Submit the required documents/links to confirm company name and address, as well as the person who submitted the request to complete your claim request.

• A document or website that lists the name and address of the production location (e.g. utility bill, business website, registration document, or LinkedIn profile)
• A document or website that shows your role at the production location (e.g. business website, employment badge, letter of employment, or other relevant employment documentation)

Documentation is only used by our internal team to confirm information about your production location; these documents will never be shared externally.

3. Enter additional data points: Sector(s), Number of Workers, and your Company Name in your Local Language. (These are optional fields)

4. Click Submit.

Please note: Buyers can refer their suppliers to claim their profiles on OS Hub; however, the claim request will only be approved when it is submitted by an owner or senior management associated with the production location in question. Claim Requests submitted by a buyer or other stakeholder will not be approved.

The OS Hub Team will review your request and be in touch if necessary. The expected processing time for the initial review of a claim is 10-14 business days.

How Claims are Reviewed (Disclaimer)

For approved facility claims, OS Hub staff has reviewed, through a three-step process, that the claimant has a genuine connection to the facility it is claiming and sufficient authority to make the claim. However, OS Hub staff does not verify each detail the claimant subsequently adds about a facility, e.g. production capabilities, certifications, MOQs etc.

If you believe that some claimed facility data is inaccurate or incorrect, please send an email to claims@opensupplyhub.org with a link to the facility details page and an explanation of the problem.

Display your business relationships on OS Hub

Have you claimed your profile(s) on OS Hub? Now you can reach out to your business partners to let them know that you are listed on the Open Supply Hub with most up-to-date information and encourage them to upload supplier/member lists to show your connection. Check out some sample text you can use here.

Brands: Encourage your suppliers to claim their facilities

Have you uploaded your supplier list to OS Hub? Now you can reach out to your facilities to let them know that they are listed on the Open Supply Hub and can claim their profile. Check out some sample text you can use here.