As part of its flagship program in Pakistan’s garment sector, Global Rights Compliance (GRC), in partnership with paralegals attached to local civil society organizations and trade unions, collect worker complaints through a community-based monitoring model, implemented via a web and mobile app, called ‘MyVox.’ Complaints include wage violations, unsafe working conditions, and other labor rights abuses, which the paralegals then use to provide remedy and advocacy for better conditions in garment factories.

One of the key components of developing MyVox, was an integration with Open Supply Hub’s API, which allows paralegals to easily connect submitted complaints to the global brands sourcing from the implicated factories. The GRC team can then connect with those global brands, to ensure they are kept informed with data about the lived realities of workers within their supply chains, are aware more generally of critical issues affecting workers, and have the information they need to fulfill their due diligence obligations.

Integrating with OS Hub’s dataset has two-way benefits for GRC: it has made it much easier for GRC to corroborate worker reports, no longer having to manually search through supplier lists from individual brands. It has also meant that they have been able to provide much more accurate data to brands, when they have been able to establish connections via OS Hub, which boosts trust and collaboration.