Here’s what you can expect from the most recent updates to Open Supply Hub:

Claims Management: Better Visibility & Self-Service

Claimants Can Now Manage Their Own Pending Claims

Facility representatives can now view and edit their pending claims directly from My Account > My Facilities. Instead of waiting for or coordinating with the OS Hub team via email, claimants can update any detail in their claim and upload or remove supporting documents directly on the platform. The Claims Team is notified each time a claimant makes an update, and the team can see when a claim was last modified by the claimant.

More Secure Document Handling

Claim documents are now handled more securely. Documents are accessed through permission-checked links available only to the claimant and staff, file names no longer include contributor information, and facility deletion no longer fails when attachments are present.

Contributor Experience: Consistent Data Quality Safeguards

SLC Updates Now Get the Same Quality Checks as New Submissions

When contributors add or update information on an existing production location, the form now runs the same safeguards used for new submissions: duplicate warnings and AI-powered data quality checks. Contributors see the same confirmation dialogs, ensuring consistency across all contribution types.

Internal Tools Improvements for Faster Moderation

We’ve invested in upgrading tools for our moderation team to improve review speed and consistency.

Enhanced Quality Check Monitoring

The team now has better visibility into data quality checks, including alerts when checks fail unexpectedly and logs showing whether contributors improve their submissions after receiving warnings.

Automated Claims Review Enhancements

Our automated claims processing system now reads claim documents directly and can re-review claims when claimants make edits. This means updated claims are processed more efficiently without requiring manual re-routing.

Improved Data Processing

Oversized list uploads are now properly rejected so contributors can split them, and files missing required fields no longer cause processing failures. 

Data Downloads & List Matching

Data Center Information Now Available

Facility downloads include a new column with comprehensive data-center attributes (capacity, efficiency metrics, power and water usage, operational status) for locations classified as data centers.

Better Matching for New Locations

List uploads now correctly match production locations created recently, reducing the risk of accidental duplicates when uploads overlap with newly added facilities.

New features and updates like these are often built based on feedback from OS Hub users. If you have any questions about these updates or would like to make a suggestion for future improvements, please contact us.