Account Manager (Producers & Trade Associations) (Remote)

Contract - 6 months

About Open Supply Hub

Open Supply Hub, a US-based global nonprofit, is powering the transition to safe and sustainable supply chains through open data. With our users, we’ve mapped millions of production locations around the world, showing where global production is happening and who is connected to each location. We make that data easy for anyone to work with, opening the door to new solutions, targeted investment, and more effective collaborations. Our vision is to transform supply chain ecosystems for the 100+ million people working in them by mapping 40-million sites globally. 

We are a small but agile team empowered to make decisions. We celebrate achievements while providing an environment for mistakes, learning and growth. Our focus on openness and accessibility in our external work and partners starts from how we work together within our team. 

About the role

OS Hub, a US-based global nonprofit, is seeking an Account Manager (Producers & Trade Associations), engaged on an independent contract basis, to build and manage OS Hub's relationships with suppliers, producers, and the trade associations they belong to. This person will be OS Hub's primary relationship holder and advocate for this stakeholder group, balancing hands-on account management with a strategic voice in how supplier needs shape OS Hub's product, governance, and next 3-year strategy. We are looking for someone who likes a wide variety of responsibilities, enjoys collaborating closely across the organization, and is energized by both relationship-building and revenue growth.

Though our organization is remote, this position must reside in the following countries: India, Türkiye, Vietnam or Indonesia.  The candidate should have the flexibility to work across global time zones to collaborate with OS Hub's fully remote, globally distributed team. Specific working hours will be established with the successful candidate. The role will occasionally require international travel for listening tours and related events.

The Account Manager contract is managed by the Sr. Director of Programs, and serves as the organization's primary point of contact for producers, suppliers, and trade associations, partnering closely with the Account Manager (Industry), Product & Engineering, Data, and Sales teams. A successful candidate will be able to balance a hands-on portfolio of account relationships with big-picture strategic thinking, and will be comfortable carrying revenue-generating targets alongside relationship and advocacy work.

What you'll do

Adoption Strategy & Relationship Management

• Develop and execute plans to grow adoption of OS Hub and the OS ID among producers and trade associations, tracked through the number of claimed OS IDs, fully completed claimed profiles, and facility/trade association contributors
• Serve as the primary relationship holder for OS Hub's key producer and trade association stakeholders, tracking engagement and impact over time
• Monitor adoption and usage across your portfolio, proactively addressing underutilization and churn risk

Onboarding, Support & Resources

• Onboard new paying trade association contributors and support their transition onto the platform
• Maintain external-facing resources and case studies for producers and trade associations, and manage escalated support cases in partnership with the Stakeholder Support Manager

Revenue Growth & Product Feedback

• Carry revenue-generating targets: identify, develop, and close upsell and cross-sell opportunities for premium features within your portfolio, and contribute to developing new premium solutions for this stakeholder group, measured against premium feature sales and revenue targets
• Lead structured listening and engagement efforts with priority producers, suppliers, and trade associations, and translate their feedback into recommendations for OS Hub's product roadmap and strategy, evidenced by producer/supplier-reported value from engagement efforts and qualitative evidence of OS ID use with their customers

What you bring

Note: Diverse candidates often self eliminate. We encourage you to apply even if you do not believe you meet every single qualification.

• 3-5 years of relevant experience, with direct knowledge of and experience working with factories, suppliers, and/or trade associations, and the issues that most directly affect them
• Comfortable representing an organization externally, including in stakeholder meetings and convenings
• Track record synthesizing stakeholder feedback into actionable recommendations for product or strategy teams
• Strong cross-functional collaborator, comfortable partnering with teams like Product, Engineering, Data, and Sales
• Excellent relationship-building and communication skills, with the flexibility to work across global time zones
• Excellent written and spoken English with strong communication and presentation skills
• Proficiency in the use of Google Suite (or similar), Slack (or similar), Monday (or similar), and video conferencing apps
• Ability to travel locally and internationally (as aligned with strategy) to engage with priority stakeholders

It's a bonus if you also have

• Experience in account management, customer success, or business development, or a compliance/auditing background that builds the same kind of direct stakeholder relationships
• Experience in a startup, social enterprise, or nonprofit environment

What you’ll get

Fee Structure 

OSHub provides visibility into our fee scales and targets as a part of our commitment to equity. As a part of our practices, we do not negotiate our offers. 

This is a full-time position engaged on an independent contract basis. The target ranges are based on geographic location. We offer:

• A competitive fee structure, benchmarked against similar roles in the applicant's country, paid monthly in local currency
  • India: INR 20,15,000 - INR 23,00,000
  • Türkiye: TRY 2.200.000 to TRY 2.330.000 (may be paid in either TRY or USD, based on candidate preference)
  • Vietnam: VND 1.040.000.000 - VND 1.120.000.000
  • Indonesia: IDR 3,800,000 - IDR 4,100,000
• An enormous opportunity for growth alongside the growth of the organization across geographies and sectors
• Remote-based role, with opportunities to travel to team convenings throughout the year

Next steps

To apply for this position, please submit an application via the link below. Any questions can be directed to recruiting@opensupplyhub.org with the subject line: Account Manager (Producers & Trade Associations). Please do not hesitate to let us know if you need any accommodations. This is not just for disabilities but inclusive of anything that may support disparities with different identities such as gender, LGBTQIA+, race/ethnicity, age, and/or socio-economic status. We value diversity and equity and want to ensure we are able to support this starting from the recruiting process.  

Deadline for applications: 7 October 2026

Process + general timeline 

We deeply appreciate your interest in OSHub. We recognize the time and effort you put into your application and want to reciprocate that in return. We review applications on a rolling basis however you can expect to hear back from us no later than 2 weeks from the application deadline. The target hire date for this position is  November 23, 2026.

Evaluation stages

• 1st Interview: Experience & Role Alignment - 30-minute interview with OS Hub's current Account Manager (Producers & Trade Associations). The interview will focus on the candidate's experience working with producers, suppliers, and trade associations. This will also be an opportunity for the candidate to ask early questions about the role and organization.
• 2nd Interview: Account Management & Stakeholder Strategy - 60-minute interview with OS Hub's Sr. Director of Programs and Account Manager (Industry). The interview will focus on the candidate's approach to relationship management, portfolio growth, and revenue generation, along with a strategic discussion of stakeholder engagement and cross-functional collaboration.
• 3rd Interview: Leadership & Organizational Assessment - 60-minute interview with OS Hub's CEO and Associate Engineer. The interview will assess alignment with OS Hub's mission and strategy, and explore the candidate's ability to collaborate effectively within our remote, mission-driven environment.
• Reference Checks: We will request 2-3 references prior to an offer of contract.

Our commitment

OS Hub is committed to creating an inclusive and representative environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.