India In-Country Community Manager

About Open Supply Hub (OS Hub)

Open Supply Hub (OS Hub) is a free and open data tool mapping retail supply chains worldwide and allocating a unique ID to each. The tool is used by stakeholders across sectors to eliminate confusion and facilitate collaboration, enable interoperability across systems and tackle the long-standing industry problem of facility identification. We are built on the principles of open: open data, open communications patterns, openness to ideas and new ways of working. We are a mission-driven organization and respect and value our stakeholders - they make OS Hub what it is: a tool enabling collaboration across sectors.

Contract Description

Community Managers play an essential role in building relationships in key producing regions and among potential users with less exposure to technology. Open Supply Hub’s impact hinges on users and data coming to the platform from around the globe, and the expertise of Community Managers plays a crucial part in raising awareness of OS Hub in geographies currently less represented in the OS Hub community. They will tap into their existing local networks and knowledge of key stakeholders (from industry, to civil society and more) to drive adoption of the OS ID scheme as the industry standard, as well as supporting the team with data management and moderation specific to their region.

This part-time consultancy position will be based in and focused on India. It is perfect for contractors/freelancers with expertise in and a passion for applying local knowledge and connections to global organizations to maximize impact, as well as experience in stakeholder management, global supply chains, sustainability, and/or open data. It will begin with a six month agreement with an opportunity for extension.

OS Hub is a lean organization with a remote staff base. Community Managers will work remotely from their local region. Current contractors and staff are based in Austria, Germany, the Netherlands, the United Kingdom and the United States, and our existing Community Managers are based in Bangladesh, Turkey and Vietnam.

Scope of Work

There are two main focus areas within this contract: Community Management & Data Moderation.

Community Management

Building and strengthening the organization's network with key local stakeholder groups including brands / retailers, civil society organizations, trade unions and factory groups. Activities include:

  • Translation of core materials into local language(s) and advising on content localization strategies

  • Demos, trainings, workshops and user support in local language(s)

  • Attendance and presentations at local industry events

  • Identification and recommendation of potential local advocates, business development and other potential growth opportunities to the wider team

  • Capturing inspiring impact stories for case studies of how the tool is being used by local stakeholders

  • Maintenance of the organization's customer relationship management platform (HubSpot) for contacts in designated region

  • Work with local organizations to ensure data contributions to the tool are as accurate and robust as possible, including supporting users with data uploads, encouraging facilities and factory groups to claim and fill out their facility profiles, and training and encouraging local organizations to report closed facilities

  • Management of social media and other digital outreach tools (as relevant to the local landscape) to drive local awareness

Data Moderation

Advising on how to improve and maintain data quality for the region and actively moderating data to match those needs, including:

  • Merging / splitting facility entries in the tool

  • Sourcing and updating GPS coordinates

  • Promoting better quality addresses to be the master address entry for a facility

  • Advising on deep-dive moderation exercises run by the Data team, e.g. on particular countries / regions in the tool, particular Contributor datasets, or combinations of datasets

  • Systematically and methodically logging all changes in the public moderation log

  • Identifying and sourcing reliable and current new datasets of global production facilities for upload to the tool, specific to local region

  • Liaising with team on trends, data issues and insights

After a period of training and onboarding to relevant materials, delivery of the above elements is expected continuously throughout the six month agreement.

Contractor Experience:

This contract is ideally suited to a mid-level professional, with 3 - 5 years working experience:

  • 3-5 years experience in a sector with a complex global supply chain

  • Fluency in written and spoken English

  • Strong communicator, excellent presenter to small and large audiences

  • Existing relationships and expertise in engaging organizations in India in at least one of Open Supply Hub’s key stakeholder groups

  • Experience interacting with a variety of stakeholders (including civil society organizations, production facilities, trade organizations, and domestic retailers), through, but not limited to, email, social media, 1:1 meetings, larger workshops and trainings, and conferences or trade shows.

  • Experience working with a geographically dispersed team in a remote environment

  • Confident in the use of Google Suite, Slack and video conferencing apps

  • Committed to principles of “openness”: open data, open communications patterns, openness to ideas and new ways of working

As well as the essential skills above, the following skills would be highly valued in executing the contract scope:

  • Social media / digital marketing skills, with specialist knowledge of local platforms

  • Data analysis expertise

  • Relationships with local media

Compensation

Consulting fees commensurate with experience and location at 20 hours per week.

Apply

Please submit your CV/resume and a cover letter using this form:

Closing Date: February 28, 2023. We will be reviewing applications as we receive them. We encourage interested applicants to submit a response sooner rather than later.

Our Commitment

Open Supply Hub is committed to creating an inclusive and representative environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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