Brazil In-Country Community Manager – Contract (Remote)

About Open Supply Hub

Open Supply Hub (OS Hub) is a free and open data tool mapping retail supply chains worldwide and allocating a unique ID to each. The tool is used by stakeholders across sectors to eliminate confusion and facilitate collaboration, enable interoperability across systems and tackle the long-standing industry problem of facility identification. We are built on the principles of open: open data, open communications patterns, openness to ideas and new ways of working. We are a mission-driven organization and respect and value our stakeholders - they make OS Hub what it is: a tool enabling collaboration across sectors.

Community Managers play an essential role in building relationships in key producing regions where the social and environmental impacts of supply chains are most acutely felt. Open Supply Hub’s impact hinges on users and data coming to the platform from around the globe, and the expertise of Community Managers plays a crucial part in raising awareness of OS Hub in geographies currently less represented in the OS Hub community. They will tap into their existing local networks and knowledge of key stakeholders (from industry, to civil society and more) to drive adoption of the OS ID scheme as the industry standard, as well as supporting the team with data management and moderation specific to their region.

Contract Description

This part-time consultancy position will be based in and focused on Brazil. It is perfect for contractors/freelancers with expertise in and a passion for applying local knowledge and connections to global organizations to maximize impact, as well as experience in stakeholder management, global supply chains, sustainability, and/or open data. It will begin with a six month agreement with an opportunity for extension.

OS Hub is a lean organization with a remote staff base. Community Managers will work remotely from their local region. Current contractors and staff are based in Austria, Germany, the Netherlands, the United Kingdom, the United States, and Turkiye; our existing Community Managers are based in Bangladesh, India and Turkiye.

Our Commitment

OS Hub is committed to creating an inclusive and representative environment. All qualified individuals will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Statement of Work

There are two main focus areas within this contract: Community Management & Data Moderation.

Community Management

Building and strengthening the organization's network with key local stakeholder groups including civil society organizations, trade unions, factory groups, and domestic brands / retailers. Activities include:

  • Translation of core materials into local language(s) and advising on content localization strategies

  • Demos, trainings, workshops and user support in local language(s)*

  • Attendance and presentations at local industry events*

  • Identification and recommendation of potential local advocates, business development and other potential growth opportunities to the wider team

  • Capturing impact stories for case studies of how the tool is being used by local stakeholders

  • Maintenance of the organization's customer relationship management platform (HubSpot) for contacts in designated region

  • Work with local organizations to ensure data contributions to the tool are as accurate and robust as possible, including supporting users with data uploads, encouraging facilities and factory groups to claim and fill out their facility profiles, and training and encouraging local organizations to report closed facilities

*Some travel in and around Brazil may be required, as needed, based on the strategy developed by the Community Manager and the Stakeholder Engagement team.

Data Moderation

Advising on how to improve and maintain data quality for the region and actively moderating data to match those needs, including:

  • Merging / splitting facility entries in the tool

  • Sourcing and updating GPS coordinates

  • Promoting better quality addresses to be the master address entry for a facility

  • Advising on deep-dive moderation exercises run by the Data team, e.g. on particular countries / regions in the tool, particular Contributor datasets, or combinations of datasets

  • Identifying and sourcing reliable and current new datasets of global production facilities for upload to the tool, specific to local region

  • Liaising with team on trends, data issues and insights

After a period of training and onboarding to relevant materials, delivery of the above elements is expected continuously throughout the agreement.

Contractor Experience

This contract is ideally suited to a mid-level professional, with the following experience:

  • 3-5 years experience in a sector with a complex global supply chain
  • Fluency in written and spoken English, Spanish & Portuguese.

  • Strong communicator, excellent presenter to small and large audiences

  • Existing relationships and expertise in engaging organizations in Brazil in at least one of Open Supply Hub’s key stakeholder groups

  • Experience interacting with a variety of stakeholders (including civil society organizations, production facilities, trade organizations, and domestic retailers), through, but not limited to, email, social media, 1:1 meetings, larger workshops and trainings, and conferences or trade shows.

  • Experience interacting with and pulling insights from data. Formal data analysis experience isn’t necessary, but rather a comfort level in looking at and drawing conclusions from a set of data in a spreadsheet.

  • Ability to collaborate, communicate and build strategies with team members across cultures and geographies.

  • Experience working with a geographically dispersed team in a remote environment

  • Confident in the use of Google Suite, Slack and video conferencing apps

  • Committed to principles of “openness”: open data, open communications patterns, openness to ideas and new ways of working

Compensation

The budgeted monthly rate for this contract is R$7,500 - R$9,000 BRL. Fees within this range will be commensurate with contractors experience. The role is for an initial contractual period of 6 months at 20 hours per week renewable based on project funding and performance.

Location

The position is remote, but the contractor must be located in Brazil.

Evaluation Stages

  • Phone Screen: This is a 20 minute call to get to know you and make sure expectations about the role, our organization and your skills are aligned.

  • 1st Interview: This is a 1 hour interview related to stakeholder and community engagement. You will be asked to give a 5-10 minute presentation on any topic you wish during the interview. Our goal will be that you spend as little time prepping for this as possible (you can use an existing presentation) and is more about our team getting a sense of your presentation style. The rest of the interview will relate to community engagement skills and understanding of relevant stakeholders and networks in Brazil.

  • 2nd Interview: This is a 30 minute interview focusing on strategic thinking and ability to work with OS Hub data.

  • Final Interview: This is a 30 minute interview with OS Hub’s Chief Operating Officer to ask and answer any final questions about the contract and/or organization.

  • Reference Checks: Once you reach the 2nd interview stage, we will request 2-3 references, including one that is a current/former manager or supervisor.

NOTE: To help ensure an equitable process, no team members will be conducting informational interviews outside of these evaluation stages.

Apply

Please submit via our form linked below. Any questions can be directed to recruiting@opensupplyhub.org with the subject line “Brazil CM Contract”. We will be reviewing applications as we receive them. We encourage interested applicants to submit a response sooner rather than later.

Deadline: To apply by June 16, 2023

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